1. Introduction
At BIG FISH, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our 3D Jersey Customizer, or purchase our custom darts jerseys and sportswear.
2. Information We Collect
We collect several types of information from and about users of our site, including:
- Contact Data: Your name, email address, phone number, and delivery address.
- Custom Design Data: Logos, artwork, player names, numbers, and color preferences uploaded to our Configurator.
- Technical & Usage Data: IP address, browser type, device information, and interaction history on our website.
- Payment Information: Transacted securely via PCI-compliant payment gateways. We do not store full payment card details on our servers.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing, manufacturing, and fulfilling custom jersey orders.
- Providing real-time 3D previews and design PDF summaries.
- Communicating with you regarding order statuses, proof approvals, and customer support.
- Improving our website performance, customizer tools, and overall user experience.
4. Intellectual Property & Uploads
When uploading custom logos or images to our jersey customizer, you confirm that you own the rights to or have permission to use the uploaded media. We store your design files solely to render your 3D models and print your custom apparel.
5. Data Security
We implement industry-standard encryption protocols (SSL/TLS) and access controls to ensure your personal and design data is safeguarded against unauthorized access, alteration, or disclosure.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our team at:
Email: support@bigfishjerseys.com
Phone: +44 20 7946 0912